mmac
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it's INTL, not the fucking UN - Amphy
 3ms will rise again
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Posts: 2339 (0.4)
Reg. Date: Feb 2005
Location: Minneapolis
Gender: Male |
(Originally posted on: 08-24-07 11:14:39 PM)
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I like generally anybody who works at a help desk have seen my share of people so ignorant, that sometimes it blows my mind. Of course it's always my fault, and of course they're going to yell at me for it.
A few weeks ago a customer came in to exchange his "broken computer" after only keeping it overnight three days in a ros. Somehow, it magically installed XXX fast search on his computer "obviously an issue with HPs" he told me, "everybody knows they're unsecure, I shouldn't have let you talk me into this piece of shit".
(I had never talked to this guy before)
he then proceeded to inform me how I was a bad person because I told customer service not to let him exchange the computer.
While I'm generally extremely good at holding my tongue I told him "Maybe having this get installed after you go to the same porn sight every night you'd eventually figure it out"
"what?" he said "I have never looked at porn on the internet, I want to see your manager"
my manager then came over, we opened up his web history, and there were a list of 10-15 disgustingly named porn site.
*silence*
This didn't really frustrate me, because the manager told him that we wouldn't exchange his PC again, and if he wanted to take it up with corporate, he could.
This provided good laughs for everybody in the precinct.
--------------------------------------------
Tonight I had a customer with the worst kind of stupid. She came up with two printers in the box, missing power cords and informed me that she's been in to the store 16 times for her broken fucking printer, and I should give her a new one.
The printers were purchased in February, I pulled the first one out of the box and pulled a power plug from the display model. After going to the manufacturer website I had the printer drivers installed and printing in 5 minutes. Unfortunately, it was only printing in yellow and red. I pulled the black, and realized it still had the tape on it. With a little rubbing alcohol and a q tip I was able to bring the blue back to life.
Then I proceeded to easily align, print test pages, scan a document, and make a copy.
This is where the fun began. I told her what I did, and showed her the test prints.
Quoted from me and a crazy lady:
"so now I'm going to go home, plug it in, and it'll work?"
"well you'll have to have it installed properly, you should have been able to make a copy or print a test page before, the colors would have just been messed up"
"well it's never worked, I want you to fix it so that it'll work"
"I'm sorry, but you'll have to have it installed correctly for it to work on your computer, if you'd like I can burn the necessary drivers to a cd"
"another agent already did that, and it didn't work, I told you this printer was broken"
"well, if you're unable to install the printer if you bring your computer in I can install them for you, but there would be a charge."
"I've never been able to install anything before, my kids can do anything, and if they can't do this it's broken"
"Well they must be installing it wrong"
"they've been unable to install the printer they're doing something wrong"
"they've been able to install everything else, there not doing anything wrong with this one"
"but I just tested it ma'am, this printer is fine."
"there's something wrong with it, you need to fix it"
"well ma'am, I was able to test this printer and it worked just fine. If you'd like I can test the other printer"
"I don't know anything about these, my kids are the ones that use them and they say they're not working"
"well ma'am there's nothing I can do. You're 5 months out of the exchange period, and there's nothing wrong with these printers"
"I'm not leaving this store with these broken printers"
I abridged this only to avoid showing that fact that I said everything multiple times. If a manager didn't happen to step up right then I don't know if I could have stopped myself from telling her that I can't fix stupid.
SO WHAT ARE YOUR STORIES?
An atom walks into a bar looking very depressed.
Bartender: What's wrong?
Atom: I've just lost an electron.
Bartender: Are you sure?
Atom: Yeah, I'm positive.
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